Refund Policy

Last Updated: 16-Jan-2025

Thank you for using MyPinkRides. We understand that from time to time you may need to request a refund for your purchase or service. This Refund Policy explains the situations in which you may be eligible for a refund and how you can request one.

1. Eligibility for Refunds

Refunds may be issued for the following reasons:

• Service not rendered: If a ride or service you requested was not provided or was canceled by us.
• Payment Errors: If you were incorrectly charged for a ride, including duplicate charges or overcharging.
• Issues with Service Quality: If the service provided did not meet the expected standards, you can file a complaint for refund consideration.
• Technical Issues: If you experience technical issues that prevent the service from being delivered as intended (e.g., app malfunctions, payment gateway failure).

2. Non-Refundable Scenarios

We do not issue refunds in the following situations:

• Change of mind: If you cancel the ride after it has been confirmed and dispatched.
• Customer no-show: If you fail to show up at the designated pickup location without prior notice.
• Ride completed: If the service was provided and completed successfully as per the original booking request.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Step 1: Log into your MyPinkRides account and navigate to the “My Rides” section.
• Step 2: Locate the ride for which you wish to request a refund.
• Step 3: Click on the “Request Refund” button and complete the refund request form.
• Step 4: Submit any relevant details (e.g., reason for refund, issue encountered).
• Step 5: Our customer support team will review your request and respond within 5-7 business days.

4. Refund Processing

Refunds will be credited to the original payment method used at the time of booking. Please note that it may take up to 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment service provider.

15. Contact Information

If you have any questions or concerns, please contact MyPinkRides at:

K D S TRANSPORT SOLUTIONS PRIVATE LIMITED

• Email: support@mypinkrides.com
• Phone: +91 9310587275
• Address: F-19/20 ground floor sector-15 rohini 110089